Contact us
Phone 027 275 2677
For urgent enquiries please send us an email with the relevant information, letter from INZ or other documents. This will enable the fastest response from us.
Fast Contact guarantee!
We will always reply as soon as possible, but if you do not get a reply from us within an hour (during work hours in NZ), please check your spam folder or send a mail to the alternative e-mail address or send us a message through Wechat, Whatsapp or Facebook and we will get back to you right away. We are available to chat only during office hours (NZ time), but will respond to any urgent messages at most hours of the day and days of the week.
If you are unsure of what to do next, just send us an email, this is always the best place to start. Tell us what you need and what your situation is and we will get back to you with what we need from you next.
We encourage clients to meet online, but can provide in person meetings in Christchurch at 19 Sheffield crescent for those that cannot manage online meetings. We do not maintain a full time in-person presence at our office building so please contact us for an appointment first.
Email, chat or phone call?
- Email. This is the most formal and proper means of communication. Email is set up on all our devices and we always check an email as soon as it arrives. If something is not urgent, it can be marked as unread and got back to it later. If you send an email at any time of night it remains and will be ready for attention the next morning. Email also becomes part of the written record.
- Chat (whatsapp, messenger, etc). This is more casual, used for informal notes or reminders, etc. This cannot be marked as unread so if we do not have time to address something in chat at that time it is likely to be forgotten or buried in other communications. You should only use chat for things that are not really important.
- Phone. This is either things that need to be off the record, or things that require a lot of back and forth explanation. If there is good reason not to have a written record of something then phone is best. If we have explained something by email or chat and you are still unclear, then arranging time for a phone call is a good way to resolve this.
Generally we will be actively working until around 5:30 ~ 6:00 pm NZST, but we do keep an eye on emails and so on after hours and on weekends too. If there is something genuinely urgent we will address this at almost any time, but if it is not urgent we would leave it until we get back to work the next day. This is also why it is not best practice to send chats after 6:00 pm, if we read it then it can’t be marked as unread to get back to it later, but if it is not urgent we may not respond to it either.
If you are unsure of what to do next, just send us an email, this is always the best place to start. Tell us what you need and what your situation is and we will get back to you with what we need from you next.
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