Process and Initial consultations

The first part of the process should always just to get in touch. You will never have to pay without being told so first, so anyone can contact us freely and easily. Once we know what your immigration need is and if there is a chance to proceed, then the process will start. How the process continues depends on your needs.

If you need formal immigration advice or assistance, then a written agreement will be drawn up to make things such as costs and obligations clear and accurately defined. Payment is to be made in advance and client's funds are kept safely in a separate client account until the work has been completed as set out in the written agreement.

Process overview

This is an overview of the process for general clients.

  1. Send us an email with details of your immigration matter. Please include as much relevant information as possible so we can give you a clear answer on what to do next. This is free, but no immigration advice will be given at this stage.
  2. If there is nothing we can do for you, then we will tell you this and simply the reasons why. This is free.
  3. Depending on what can be done for you, we will send you a form for more information and an invoice for payment of the appropriate fee
  4. Once your payment has been received we will start on your case, this may involve requesting more information from you or from INZ as needed, or investigating the immigration law that is relevant to your circumstances we may arrange a meeting with you if necessary, or the whole process may be done through e-mail communication.
  5. Every case is different so there is no set way that fits everyone If your case includes a visa application you will be asked to confirm the details of the application before we submit it. If your case is an assessment or general questions and answers then the results will be sent to you or a meeting set up depending on the process you have selected Once the work has been completed we will transfer your payment into our business account and the case will be closed

"I just have one question...."

If you have questions on how to proceed with our services, then just send us an e-mail, we will be glad to help. If you have questions about your immigration matter, how to fill in the visa application form, if you are eligible for a particular type of visa or anything like that, then please fill out the immigration consultation form and submit it to us. Once we receive this form we will check it and send you an invoice for the services you have selected.

"I want you to apply for my visa for me"

No problem, send us an e-mail with the details of what you want to apply for and the reasons / evidence of why you think you are eligible. We will check this and if you are eligible we will send you a written agreement and an invoice and then we will get started on your application. Once we get started on your application we will talk with you, meet with you and do everything necessary to make the chances of success as high as possible.

"Do you give free advice?"

In general we do not give free advice, except in the case where you have no chance of success. The only other exception is if you are given an introduction by the Canterbury Migrants Centre Trust. This is our contribution to the NZ human Rights Commission's Diversity Action Program (NZDAP) and there are some conditions attached to this. If you are not a migrant living in Christchurch then it is unlikely that you will be eligible for this programme, to ask is free though. For more information on this programme please visit our NZDAP page.

We generally do not give immigration advice over the phone

Immigration advice is a formal, professional service which only certain professionals, including licensed immigration advisers are authorised to give. If you call us for immigration advice you will be directed to fill out the initial advice form first. To submit the form is free but there is a charge for this service if you want your questions answered, and the fee needs to be paid before the advice is given. If you wish to make an appointment directly and discuss your immigration matter in length, then this is also possible and will be charged at the standard hourly rate fee.

0% chance of success applications

Generally we do not accept applications with no chance of success. If your case is clearly not going to be successful, we will tell you for no charge. To assess whether a case has a chance of success we offer a free initial assessment. Clients are asked to submit an information form depending on the type of visa they wish to apply for. Based on the information given, we make a basic assessment of the chances of success. This process is completely free.

Note that if your case passes the initial assessment, this is no guarantee that your application or immigration matter will be successful, it is only an indication that it has a chance of success.